Magento Support and Maintenance Services: 12 Best Practices

Magento Support and Maintenance Services: 12 Best Practices

Magento support and maintenance services are essential for identifying and resolving issues in your Magento store. They enhance store uptime and operational efficiency while minimizing Magento hosting costs. These services troubleshoot technical problems, apply security patches, and introduce new functionalities. This guide provides insights into Magento support and maintenance, outlining its significance, reasons for choosing these services, and best practices.

Key Takeaways

  • Discover the importance of Magento support and maintenance practices to preserve your Magento store's health and security.

  • Explore 10 reasons to choose optimized Magento support and maintenance services for your Magento ecommerce store for uninterrupted operations.

  • Learn the best Magento support and maintenance practices, like enabling Varnish Cache, optimizing page speed, etc.

  • Understand the developer’s role in support and maintenance for the success of your ecommerce project.

  • Explore MGT Commerce services for streamlined support, performance optimization, SEO, Magento upgrades, and 24/7 expert assistance.

What is Magento Support and Maintenance?

Magento support and maintenance services encompass ongoing activities. It includes regular updates, security patches, bug fixes, performance optimization, server management, and Magento data backups.

These tasks aim to preserve the Magento ecommerce store’s health, security, and usability. Support features include:

  1. Website health check: Monitor performance metrics, identify potential issues, and ensure your Magento site operates optimally.

  2. Installation of new security patches: Magento Support and Maintenance services include the timely installation of security patches to keep your website secure and safeguard customer data.

  3. Bug/glitch fixes: Bugs and glitches can disrupt the user experience and hinder website functionality. Support and Maintenance services involve diagnosing and addressing these issues promptly, ensuring that your Magento store operates smoothly.

  4. Scheduled Updates: Magento allows you to plan and execute updates at convenient times. It reduces disruptions to your online store's availability.

  5. Performance Optimization: Built-in Magento tools like CDN integration and full-page caching help optimize the speed and responsiveness of your website, enhancing the user experience.

  6. Content Management: Magento helps you manage and update product listings effortlessly. This feature ensures your online catalog remains current and accurate.

  7. Inventory Management: Magento’s inventory management helps you track and control your inventory efficiently. It minimizes the risk of overselling or stockouts.

  8. Database Maintenance: Regular database maintenance routines in Magento keep your data organized and prevent performance degradation.

10 Reasons to Choose Magento Support and Maintenance Services for Hosting

Top 10 Reasons to Choose Magento Support and Maintenance Services

1. Optimize Magento Speed and Uptime

Website speed significantly impacts visitor satisfaction. Slow-loading pages deter users and can result in lost sales. Regular Magento performance audits and issue resolution are essential to maintain fast load times.

With Magento support and maintenance services, you benefit from 24/7 website monitoring, including advanced server monitoring and infrastructure support, ensuring uninterrupted website availability.

2. Upgrade to the Latest Magento Version

The support team remains vigilant for new Magento versions and updates, ensuring your website stays current and secure.

The support and maintenance team swiftly performs the task when an upgrade is needed. This proactive approach ensures that your website remains current, benefiting from the latest security enhancements and features.

3. Urgent Bug/Glitch Fixes

Dedicated support agencies immediately assist with urgent bug fixes or Magento configuration issues. This rapid response ensures that critical problems are resolved without delay, minimizing disruptions to your online business.

It also conducts meticulous code examinations to identify and rectify issues promptly, maintaining your website's overall stability and functionality.

4. Enhance Website Security

Regular maintenance activities encompass the swift implementation of Magento's security patches. Installing these patches ensures your online store remains resilient against evolving security risks.

5. Prompt and Regular Website Audits

Even seemingly trouble-free businesses can encounter technical issues. A dependable support agency audits regularly, examining features, extensions, and compatibility.

Swift Magento security audits enable proactive issue management, ensuring your online store runs smoothly.

6. Maintain SEO Performance

Regular maintenance activities focus on improving website speed, a critical factor for search engine rankings. A faster website enhances user experience and positively impacts Magento SEO.

SEO experts research Google Analytics data and fine-tune your Magento website to improve search visibility. This data-driven approach boosts your website's search rankings and generates valuable leads.

7. Install and Configure Trusted Extensions

When adding functionality to your Magento site, support specialists assist in selecting and customizing reliable extensions to meet specific business needs.

Support teams have the expertise to integrate specialized Magento security extensions. These extensions provide an added layer of protection against various cyber threats, including brute-force attacks, malware, hacking attempts, and data breaches.

8. Rapid Problem Resolution

Dedicated support teams are available 24/7 to promptly address inquiries and issues. This continuous support minimizes downtime and ensures your business operations remain seamless.

The support team’s efficient handling of various issues saves you valuable time and effort.

9. Enhance User Experience

Magento support and maintenance services improve Magento UX/UI design, ensuring your online store is visually appealing, intuitive, and user-friendly.

Usability assessments are conducted to identify areas for improvement. These enhancements increase conversion rates, improve navigation, reduce cart abandonment rates, and streamline checkout.

10. Cost-Effective Investment

Proactive maintenance helps prevent the need for costly post-attack or downtime repairs. By ensuring the ongoing smooth operation of your online store, support and maintenance services protect your business continuity and revenue streams, making them a sound and valuable investment in the long run.

12 Best Magento Hosting Support and Maintenance Practices

1. Select a Hosting Provider with 24x7 Technical Support

Selecting a Hosting Provider with Round-the-Clock Technical Support for Magento

You can choose your hosting provider when engaging in Magento ecommerce development services. Opt for a hosting provider prioritizing Magento security and reliability, as this is fundamental for effective website maintenance and a superior user experience.

It is also essential to verify their provision of 24x7 round-the-clock support. This continuous support ensures that your Magento site remains responsive, fast, and secure.

2. Remove Test Products

Clearing Test Products for Magento Store Optimization

Eliminating unnecessary test kits enhances your Magento website's speed and accuracy while conserving valuable disk space. Ensure the removal of these items to maintain smooth site navigation.

3. Enable Varnish Cache for Magento Website Optimization

Enabling Varnish Cache for Enhanced Magento Website Performance

Configure your Magento website to utilize the Magento varnish cache as a web accelerator. This approach, also called reverse HTTPS proxy, effectively optimizes your website's cache. It stores a page copy in RAM when a user initially visits your site, improving performance and attracting more visitors.

4. Optimize Page Speed

Strategies to Optimize Page Speed in Magento

Magento website loading speed and performance are crucial for user experience and search engine rankings. Google prioritizes fast-loading sites. Use PageSpeed Insights to assess and optimize your Magento 2 store's performance.

This tool displays the performance report of the webpage based on past data. Optimize the speed of your Magento 2 store to meet the minimum requirements to pass this test.

5. Perform Security Checks

Conducting Regular Security Checks in Magento Ecommerce Stores

Regularly address security concerns to protect customer data, especially payment information. Keep Magento updated with Adobe's security patches and follow essential security measures such as enabling 2FA, customizing the admin path, and using SSL certificates.

6. Fix Broken Links & Images

Addressing Broken Links and Images in Magento Store

Broken links on the website provide negative signals to the crawlers and can negatively affect the search engine rankings of the Magento store. This task can be handled either by an SEO agency or your in-house SEO staff. Utilize tools such as Google Search Console and Ahrefs to identify and rectify these issues. Compress and optimize Magento images and videos to prevent reduced load times.

7. Update Website Content

Updating Content Regularly on Magento Websites

Keep your Magento website content up-to-date. Updating content improves user experience and SEO rankings. It can be managed by either your in-house staff or an SEO team.

Avoid keyword duplication, update information, find new keywords, and refresh content and design. Here are key steps to achieve this:

  1. Avoid Keyword Cannibalization: Ensure you don't target the same keyword for multiple pages. Organize your content to avoid keyword overlap, which can confuse search engines.

  2. Update Information: Regularly review and update facts and figures mentioned in your content that may have changed over time. Outdated information can lead to inaccuracies and reduce user trust.

  3. Find New Keywords: Conduct keyword research to discover trending keywords related to your products or services. Optimize your Magento content to include these new keywords to stay competitive in search rankings.

  4. Content & Design: Keep your website design and content aligned with current trends. An updated design can improve user engagement, while fresh content attracts users and search engines.

8. Ensure Code Integrity

Checking and Maintaining Code Integrity in Magento Ecommerce Platforms

  1. Check Coding Standards: After customizations, extension installations, migrations, or upgrades, review your store's code to ensure it follows Magento's coding standards. It helps prevent potential issues caused by non-compliant code.

  2. White Box Testing: Perform thorough white box testing of your Magento 2 website's code. This testing approach examines the internal logic and structure of the code to uncover critical bugs or vulnerabilities. Consider hiring Magento developers with expertise in code testing if needed.

9. Perform Website Usability Test

Executing Website Usability Tests for Magento Online Stores

Conduct usability tests from the customer's perspective to ensure a seamless user experience on your Magento 2 store.

  1. Browse Products: Navigate through product listings to check if the browsing experience is intuitive and products are easy to find.

  2. Add Products to Cart: Test the cart functionality by adding products and ensuring the process is straightforward and error-free.

  3. Place Orders Using Different Payment Methods: Try placing orders using various payment methods to verify that payment processing works smoothly.

  4. Update Account Details: Test the account management feature to update customer information and ensure it's hassle-free.

  5. Request Order Cancellations & Returns: Simulate order cancellations and returns to confirm the user-friendly process.

10. Review Third-Party Extensions

Reviewing and Optimizing Third-Party Extensions in Magento

Third-party extensions play a crucial role in enhancing Magento ecommerce sites. They add custom features and simplify online selling. During Magento 2 maintenance, it's vital to assess your third-party extensions:

  1. Check for Updates: Most extension providers regularly release updates that address performance and compatibility issues. Ensure that all your extensions are up to date.

  2. Functionality Testing: Verify that all installed extensions are working correctly and not causing any disruptions to your store's operations.

  3. Quality Matters: Be cautious about the quality of extensions you install. Low-quality extensions can lead to slow website performance and other issues.

  4. Eliminate unnecessary or outdated Magento extensions: Avoid overwhelming your Magento store with excessive extensions and plugins, which can result in slowed website performance.

11. Back-Up Magento 2 Store

Backing Up Data in Magento 2 Stores for Security

To maintain your Magento website effectively, prioritizing data backup is essential. It includes crucial product listings, customer details, and order history.

You can regularly perform manual backups of your store's data. It allows you to control when and how your data is backed up.

12. Test Website Forms

Testing and Optimizing Website Forms in Magento

Website forms are valuable for collecting data from visitors and existing customers. In Magento 2, you can create custom forms to gather specific information based on your requirements. As part of your Magento website maintenance checklist, it's imperative to:

  1. Test Form Functionality: Ensure all website forms are working correctly, accurately capturing data, and sending it to your Magento 2 system as intended.

  2. Optimize User Experience: Make the form-filling process as effortless as possible for visitors. Minimize the required information fields to encourage submissions.

Selecting Magento Hosting Providers for Support and Maintenance

  1. Experienced Team: Opt for Magento hosting service providers with a team of seasoned professionals in the industry.

  2. Prompt service and 24/7 Support: Assess their commitment to providing prompt service and 24/7 support by evaluating their work ethic and adherence to deadlines.

  3. Flexibility and Scalability: Inquire about the agency's flexibility and scalability options to meet your evolving needs.

  4. Client Reviews: Conduct a background check on various Magento hosting providers by reviewing client feedback and contacting them for firsthand experiences, ensuring the quality of potential partners' work.

Magento Maintenance Services and Website Support by MGT Commerce

1. MGT Ticket System

MGT Ticket System for Efficient Magento Support

MGT Ticket system offers a streamlined support experience with swift query resolution. It includes features such as:

  • New user interface for efficient use.
  • Collaborative problem-solving by inviting team members.
  • Secure data sharing through a dedicated sharing service.
  • Enhanced security via Two-Factor Authentication (2FA).
  • Feedback integration for continual support improvement.

2. Performance Optimization and Configuration

  • Improve Magento website performance, with under 0.3 sec page loading time.
  • Experienced extension builder for necessary module installation, uninstallation, and configuration.
  • AWS uptime solutions to ensure consistent availability.
  • Content Delivery Network (CDN) for faster content delivery.
  • Implement Varnish caching to improve page load times.
  • Latest hardware components to maximize performance.
  • Configure servers exclusively for Magento to optimize efficiency and speed.

3. Magento Upgrade

  • Proficient migration to the latest Magento version.
  • Update and upgrade existing extensions for optimal compatibility and performance.

4. Installation of Security Patches and Bug Fixes

  • Prompt installation of Magento server security patches to prevent breaches and safeguard data.
  • Troubleshooting and resolution for a seamless website experience.

5. Regular Site Health Checks

  • Identify issues affecting website performance and potential system outages.
  • Furnish detailed performance reports for informed decision-making.

6. 24/7/365 Expert Support

  • A dedicated team with over 12 years of experience in Magento hosting to ensure uninterrupted store operation.
  • Maintenance of website updates, speed, security, and scalability.
  • Transparent and easily accessible communication for seamless support.


1. How do Magento support and maintenance services benefit clients?

Magento support packages offer technical expertise, emergency assistance, and regular maintenance. Support professionals analyze business specifics, communicate transparently, and provide dedicated solutions.

2. What is the role of developers in Magento support and maintenance services?

Developers play a crucial role in maintaining Magento websites. They handle platform customization, Magento theme updates, and restoration assistance. With technical expertise, they assist merchants and clients in resolving technical problems while ensuring the project's success.

3. How do Magento support packages align with business needs?

Magento support packages cater to the specific needs of merchants and clients. They cover everything from regular maintenance to emergency support, aligning the project scope with technology solutions. The dedicated support team ensures maximum assistance and success in resolving issues.

4. What is a typical Magento support and maintenance workflow?

The workflow in Magento support services includes assigning a project manager and a dedicated development team. These professionals communicate transparently, analyze client’s business specifics, and deploy solutions regularly. They work in-house to ensure maximum capacity and efficiency.

5. How do Magento support services enhance the customer experience?

Magento support and maintenance services focus on providing expert assistance to clients to improve customer service. It includes technical tips, community support, and thorough documentation. By ensuring platform stability and regular website support, merchants can offer a seamless customer experience.


Magento support and maintenance services ensure the seamless operation of ecommerce projects. It provides technical expertise and regular maintenance to ensure optimal performance and customer satisfaction. This article covered various aspects of Magento support and maintenance. It explored the 10 reasons to choose these services and best practices.

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Maria Ajnawala
Maria Ajnawala
Technical Writer

Maria has over five years of expertise in content marketing, specialising in Magento insights and industry trends. She excels in creating engaging content that resonates within the Magento community.

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