Configure Magento Live Chat: 10 Live Chat Extensions

Configure Magento Live Chat: 10 Live Chat Extensions

Magento live chat lets store owners connect with their customers in real-time, providing personalized and efficient customer support. Live chat enhances sales and generates valuable customer behavior data for in-depth analysis. This tutorial will guide you through adding Magento live chat and a list of the best Magento extensions available to your online store.

Key Takeaways

  • Magento live chat improves customer satisfaction by offering real-time support, thus reducing wait times and increasing sales conversions.

  • Live chat can enhance trust and loyalty, providing a direct communication channel for online shoppers.

  • Live chat data grants valuable insights into customer behavior, aiding in the refinement of products and overall business strategy.

  • Extensions offer diverse features to tailor the live chat experience to the store owner’s and the customers’ needs.

  • To enable Magento live chat, create a module, configure settings, manage the admin menu, and integrate a chat widget code from a service provider.

Why Add Magento Live Chat to Your Store?

Adding a live chat feature to your online store has several benefits. Here are some of the main reasons you should consider incorporating live chat into your customer support strategy:

1. Rapid Customer Support

By integrating a live chat function, store owners can offer immediate assistance. It reduces wait times and prevents potential sales loss. This feature facilitates instant communication, improving customer satisfaction and resolving inquiries effectively.

2. Enhances Trust and Brand Loyalty

Online shoppers often seek assurance before making purchases. Live chat interactions provide a human touch. They help establish credibility and rapport with first-time visitors. Real-time conversations foster trust and encourage return customers.

3. Boosts Conversion Rates

Live chat doesn't just improve customer service—it can also directly impact sales. By addressing customer queries promptly and effectively, you can remove barriers to purchase. It can potentially increase conversion rates and average order values.

4. Proactive Engagement

Utilize live chat to engage visitors actively with targeted messages and promotions. You can guide visitors toward purchasing by initiating conversations, offering help, or promoting deals. It helps enhance the customer Magento UX.

5. Gathers Customer Insights

Live chat provides an excellent opportunity to collect customer preferences and behavior data. Businesses can identify common questions or concerns by analyzing chat logs. This insight is invaluable for refining product offerings, improving user experience, and informing future business strategies.

How to add Magento Live Chat using Magenest Extension

1. Create a module

First, you need to set up a module called "LiveChat." To create a module, you must create a registration file:

your_magento_base/app/code/Magenest/LiveChat/resgistration.php.

<?php
\Magento\Framework\Component\ComponentRegistrar::register(
    \Magento\Framework\Component\ComponentRegistrar::MODULE,
    'Magenest_LiveChat',
    __DIR__
);

Create the following file:

your_magento_base/app/code/Magenest/LiveChat/etc/module.xml

<?xml version="1.0"?>
<config xmlns:xsi="//www.w3.org/2001/XMLSchema-instance"
xsi:noNamespaceSchemaLocation="urn:magento:framework:Module/etc/module.xsd">
<module name="Magenest_LiveChat" setup_version="1.0.0">
</module>
</config>

To execute the commands, follow these steps in your terminal:

  • Type: cd /var/www/html/magento2.1.6/

  • Then type: sudo bin/magento setup:upgrade

  • Finally, type: sudo chmod -R 777 var pub

Magento Live Chat - Create a Module

Access your phpMyAdmin and check if the "Magenest_LiveChat" module is present in the setup_module. If it is, then your module is installed.

2. Create a menu

Create the following file:

your_magento_base/app/code/Magenest/LiveChat/etc/adminhtml/menu.xml

<?xml version="1.0"?>
<config xmlns:xsi="//www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="urn:magento:module:Magento_Backend:etc/menu.xsd">
    <menu>
        <add id="Magenest_LiveChat::menu"
             title="Live Chat"
             module="Magenest_LiveChat"
             sortOrder="25"
             resource="Magento_Backend::system" />
        <add id="Magenest_LiveChat::memberMenu"
             title="Live Chat Setting"
             module="Magenest_LiveChat"
             sortOrder="10"
             parent="Magenest_LiveChat::menu"
             resource="Magenest_LiveChat::config_livechat" />
        <add id="Magenest_LiveChat::configuration"
             title="Configuration"
             module="Magenest_LiveChat"
             sortOrder="15"
             action="adminhtml/system_config/edit/section/magenest_livechat/"
             parent="Magenest_LiveChat::memberMenu"
             resource="Magenest_LiveChat::config_livechat" />
    </menu>
</config>

To create a live chat menu, type the following command in the terminal: sudo rm -rf var.

Magento Live Chat - Create a Menu

3. Set up the configuration

In the previous step, we included an action to navigate to the configuration:

action="adminhtml/system_config/edit/section/magenest_livechat/"

To set up the configuration for that link, create a file at the following location:

your_magento_base/app/code/Magenest/LiveChat/etc/adminhtml/system.xml

<?xml version="1.0"?>
<config xmlns:xsi="//www.w3.org/2001/XMLSchema-instance"
        xsi:noNamespaceSchemaLocation="urn:magento:module:Magento_Config:etc/system_file.xsd">
    <system>
        <tab id="magenest" translate="label" sortOrder="200">
            <label>Magenest</label>
        </tab>
        <section id="magenest_livechat" translate="label" type="text" sortOrder="80" showInDefault="1" showInWebsite="1" showInStore="1">
            <class>separator-top</class>
            <label>Live Chat</label>
            <tab>magenest</tab>
            <resource>Magenest_LiveChat::config_livechat</resource>
            
            <group id="livechat" translate="label" type="select" sortOrder="30" showInDefault="1" showInWebsite="1"
                   showInStore="1">
                <label>Live Chat</label>
                <field id="enabled" translate="label comment" type="select" sortOrder="10" showInDefault="1"
                       showInWebsite="1" showInStore="1">
                    <label>Enable</label>
                    <source_model>Magento\Config\Model\Config\Source\Yesno</source_model>
                </field>
                <field id="widget" translate="label" type="text" sortOrder="20" showInDefault="1" showInWebsite="0"
                       showInStore="0">
                    <label>Widget</label>
                    <validate>required-entry</validate>
                    <depends>
                        <field id="enabled">1</field>
                    </depends>
                </field>
            </group>
        </section>
    </system>
</config>

To execute the command in the terminal, type: sudo rm -rf var. Next, navigate to the live chat menu and click on LIVE CHAT > Configuration. Your configuration section is now ready.

Magento Live Chat - Set up Configuration

4. Get a Widget Code from a live chat website

To get started, create an account on chatpirate.com and navigate to the chatpirate dashboard. Then, access the Settings menu and click on Integrations, followed by Website.

Magento Live Chat - Get Widget Code from Chatpirate

Please copy these codes and save them in the Widget field within our live chat configuration. Afterward, click on Save Config.

Magento Live Chat - Get Widget Code Field

You will then receive a Cache Management notification. To refresh all cache, select All and submit refresh.

You now have the Widget Codes. Run them on the front end to integrate live chat in Magento 2. Make sure to complete the final step below.

5. Set up the front-end

To retrieve the Widget Codes from our Configuration, you can create the following file:

your_magento_base/app/code/Magenest/LiveChat/Block/Adminhtml/LiveChatHelper/LiveChatConfig.php

<?php
namespace Magenest\LiveChat\Block\Adminhtml\LiveChatHelper;
class LiveChatConfig extends \Magento\Framework\View\Element\Template
{
    protected $scopeConfig;
    const XML_PATH_ENABLED = 'magenest_livechat/livechat/enabled';
    const XML_PATH_WIDGET = 'magenest_livechat/livechat/widget';
    public function __construct(
        \Magento\Framework\App\Config\ScopeConfigInterface $scopeConfig,
        \Magento\Framework\View\Element\Template\Context $context
    )
    {
        $this->scopeConfig = $scopeConfig;
        parent::__construct($context);
    }
    public function isEnabled() {
        $storeScope = \Magento\Store\Model\ScopeInterface::SCOPE_STORE;
        return $this->scopeConfig->getValue(self::XML_PATH_ENABLED, $storeScope);
    }
    public function getWidget()
    {
        $storeScope = \Magento\Store\Model\ScopeInterface::SCOPE_STORE;
        return $this->scopeConfig->getValue(self::XML_PATH_WIDGET, $storeScope);
    }
}

Create the file:

your_magento_base/app/code/Magenest/LiveChat/view/frontend/layout/default.xml

<?xml version="1.0"?>
<page xmlns:xsi="//www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="../../../../../../../lib/internal/Magento/Framework/View/Layout/etc/page_configuration.xsd">
    <body>
        <referenceContainer name="content">
            <block class="Magenest\LiveChat\Block\Adminhtml\LiveChatHelper\LiveChatConfig"
                   name="front_livechat"
                   template="Magenest_LiveChat::livechatwidget.phtml" />
        </referenceContainer>
    </body>
</page>

Now, you need to create:

your_magento_base/app/code/Magenest/LiveChat/view/frontend/templates/livechatwidget.phtml


<?php
if($block->isEnabled()) {
    echo $block->getWidget();
}
?>

To complete the process, enter the following command in the terminal: sudo rm -rf var.

Magento Live Chat - Set up Front-end

To deactivate the live chat feature, disable it in the live chat configuration settings.

Magento Live Chat - Deactivate Live Chat Feature

10 Magento Live Chat Extensions

1. Live Chat by Tidio

Live Chat by Tidio offers a seamless live chat experience for effective customer communication. With a user-friendly interface, you can reply in real time, customize the chat box, use AI capabilities, and engage with customers from any device. Boost response time and enhance your brand's customer support.

2. Live Chat by Landofcoder

With the Live Chat extension, admins can easily interact with customers, understand their needs, and provide exceptional service. Features like unlimited chat history, user-friendly interface, customizable chat names, and easy management make it a valuable tool. Boost sales and leave a lasting impression on customers with this powerful solution.

3. Live Chat by Belvg

This tool is a great way to connect with your online customers when they visit your website. It lets admins chat with multiple people simultaneously and provides valuable customer information, such as their location and referral pages. With the ability to customize the chat system and support multi-chat, you can easily interact with site visitors and ensure their satisfaction. Plus, all chat history is saved for future reference. Boost sales and enhance customer service with this powerful tool!

4. Livechat by Livechat

The Livechat software offers a user-friendly admin dashboard with a minimalist design. It includes native integration, customer data management, a powerful ticketing system, eye-catching elements, proactive greetings, and chat surveys. With a responsive default theme, users can quickly access the full content without waiting for the entire page to load.

5. Live Chat by Happyfoxchat

This extension empowers administrators to effortlessly manage website chat, engage more customers, and enhance customer satisfaction. It offers features like decreasing abandoned carts, supporting multi-chat, increasing sales, and improving resolution time. Additionally, it helps track and manage the chat system with ease. Upgrade your store today and witness the difference!

6. Live chat by Acquire

Acquire Live Chat offers a seamless way to interact with website visitors, providing real-time resolution to their queries. With multimedia-friendly features, you can effortlessly share files, initiate video chats, and connect through voice or video calls.

It also boasts auto-translation in over 100 languages, making it a global solution. Additionally, it enables task automation through chatbots. It offers voice and video connectivity. It facilitates self-service with knowledge base software. It allows targeting of specific segments.

7. Magento 2 Chat Integration by Magecomp

MageComp's Magento 2 Chat Integration module enhances the customer experience by enabling faster query resolution through chat functionality. With seamless integration across social media platforms, shoppers can easily connect with store agents, increasing sales and revenue. The module offers easy-to-use start and end chat features, streamlining customer engagement and ensuring prompt query resolution.

8. Live Chat by Webkul

Magento 2 Chat System enables the creation of a live chat system to interact with customers. Administrators can chat with customers, fostering better relationships and ensuring customer satisfaction. Customizable features like chat system names, color options, and image uploads make it easy to tailor the chat experience. Additionally, admins can set chat status and allow file attachments for enhanced communication. Boost your store's sales effectiveness with this powerful tool.

9. Live Chat by Tawk

Tawk is a live chat application that seamlessly integrates with Magento, allowing shop owners to track and chat with visitors on their site. Easy installation and management enable quick customer contact and improve customer service. By approaching customers and understanding their needs, it increases customer satisfaction.

10. WhatsApp Message by Magenest

WhatsApp is a user-friendly messaging app that offers swift communication. With the addition of a WhatsApp Message for Magento 2, online store visitors can easily contact the admin. This feature provides various button options, supports multiple chat agents, and allows easy customization. Available on all devices, it enhances customer interaction.

FAQs

1. What e-commerce platforms are compatible with the plugin chatbots?

Most plugin chatbots are designed to integrate with popular e-commerce platforms like Magento, Shopify, and WooCommerce. Check with the chatbot provider for specific version compatibility.


2. Can the chatbot be a helpdesk agent for my online store?

Yes, many chatbots have AI capabilities to answer common queries, guide customers through products, and respond to helpdesk-related questions.


3. How do I ensure the chat widget conforms to my website's design and brand image?

Chat widget designs are generally customizable, allowing you to alter colors, position, and branding to align with your website's aesthetics and uphold your brand's visual rights.


4. Is it possible to retrieve cart information from customers through a chat window?

Advanced chatbots can integrate with your store's cart system to provide more personalized assistance and improve the shopping experience.


5. How can I use customer feedback collected via the live chat feature to improve my products and services?

Analyzing customer feedback can reveal insights into product performance and service delivery. Collaboration with partners and refining services based on this feedback can enhance the overall customer experience. Use a reliable Magento hosting solution that offers high compatibility and reliability for optimal live chat performance.

Summary

Using Magento live chat, online stores can experience improved customer satisfaction, higher sales conversion rates, and increased revenue. Its benefits, like better communication and customer interaction, make it a valuable addition to any e-commerce platform. Choosing managed Magento hosting guarantees seamless live chat functionality, greatly enhancing the overall user experience.

Shivendra T.
Shivendra T.
Technical Writer

Shivendra has over ten years of experience creating compelling content on Magento-related topics. With a focus on the Magento community, he shares valuable tips and up-to-date trends that provide actionable insights.


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