99.95 Uptime Guarantee 99.95 Uptime Guarantee

99.95 Uptime Guarantee

The SLAs include a 99.95% network uptime guarantee to ensure the server stays up and running consistently.

2-Hours Instance Replacement 2-Hours Instance Replacement

2-Hours Instance Replacement

In the case an instance needs to be replaced, we offer a full replacement within 2 hours.

System Monitoring System Monitoring

System Monitoring

Monitoring the systems at a granular level, ensuring all components are healthy and performing optimally.

Managed AWS Port Firewall

The AWS Port Firewall is a managed service to control your instance’s incoming traffic. We define the IPs to access the instance and filter out bad traffic before it reaches the server.

Managed AWS Port Firewall Managed AWS Port Firewall

MGT WAF

MGT WAF is a managed web application firewall on top of AWS WAF that protects your Magento shop against common web exploits that affect availability, compromise security, or consume excessive resources.

MGT WAF MGT WAF

MGT Tested OS Patches

Operating system (OS) patches are software updates that address security vulnerabilities and keep the operating system updated. MGT Tested OS patches fix bugs and enhance server security.

MGT Tested OS Patches MGT Tested OS Patches

Managed Backups and Restores

Full hourly backups of your instance (incremental snapshots). Snapshots are point-in-time copies of data that allow disaster recovery. Restore files, a full instance or roll back a database.

Managed Backups and Restores Managed Backups and Restores

DDoS Mitigation

Managed Distributed Denial of Service (DDoS) protection with AWS services such as Amazon Shield. It includes always-on detection and automatic inline mitigations that minimize application downtime and latency.

DDoS Mitigation DDoS Mitigation

Encrypted File System

The encryption file system offers an added layer of protection by encrypting files or folders. It lets users control who can read the files on their system to keep the data secure.

Encrypted File System Encrypted File System

New Relic Installation

New Relic is an observability platform that offers performance analytics for every component of the software environment. We offer New Relic installations that let you analyze data and optimize your systems.

New Relic Installation New Relic Installation

Managed Migration

Our service includes a Managed Migration of your Magento Shop to the new setup in your AWS account. With our expertise of over 12 years in Magento we ensure a smooth migration process.

Managed Migration Managed Migration

Response Times for General Guidance

The time for general guidance describes the time we grant a reaction on your behalf. General guidance are typical questions about account & billing and nothing business critical

Response Times for General Guidance Response Times for General Guidance

Guaranteed Response Times for Emergencies

In case you have an emergency case it is very important to get support as fast as possible. An emergency case means that you system is down and does not operate. With the guaranteed response time we make sure that you get the professional help you need. Based on your service plan this variates.

Guaranteed Response Times for Emergencies Guaranteed Response Times for Emergencies

Compare Plans & SLA’s

We provide the right SLA contract for every business case. Check the detailed comparison of the service levels below and reduce your developer costs.

Feature Single Server Multi Server Auto Scaling
24x7x365 Support
99.95% Network Uptime guarantee
2-Hours Instance Replacement
System monitoring
Managed AWS Port Firewall
MGT WAF - Web Application Firewall
MGT Tested OS patches
Managed backups and restores
DDoS mitigation
Encrypted file system
New Relic Installation
Managed Migration
Response times for general guidance < 24 hours < 24 hours < 24 hours
Guaranteed response times for emergencies

Premium: < 8 hours

Ultimate: < 4 hours

Enterprise: < 2 hours

Basic: < 2 hours

Premium: < 2 hours

Ultimate: < 2 hours

Basic: < 2 hours

Premium: < 1 hours

Enterprise: < 30 mins