99.95 Uptime Guarantee
The SLAs include a 99.95% network uptime guarantee to ensure the server stays up and running consistently.
2-Hours Instance Replacement
In the case an instance needs to be replaced, we offer a full replacement within 2 hours.
Monitoring the systems at a granular level, ensuring all components are healthy and performing optimally.
Managed AWS Port Firewall
The AWS Port Firewall is a managed service to control your instance’s incoming traffic. We define the IPs to access the instance and filter out bad traffic before it reaches the server.
MGT WAF is a managed web application firewall on top of AWS WAF that protects your Magento shop against common web exploits that affect availability, compromise security, or consume excessive resources.
MGT Tested OS Patches
Operating system (OS) patches are software updates that address security vulnerabilities and keep the operating system updated. MGT Tested OS patches fix bugs and enhance server security.
Managed Backups and Restores
Full hourly backups of your instance (incremental snapshots). Snapshots are point-in-time copies of data that allow disaster recovery. Restore files, a full instance or roll back a database.
Managed Distributed Denial of Service (DDoS) protection with AWS services such as Amazon Shield. It includes always-on detection and automatic inline mitigations that minimize application downtime and latency.
Encrypted File System
The encryption file system offers an added layer of protection by encrypting files or folders. It lets users control who can read the files on their system to keep the data secure.
New Relic Installation
New Relic is an observability platform that offers performance analytics for every component of the software environment. We offer New Relic installations that let you analyze data and optimize your systems.
Our service includes a Managed Migration of your Magento Shop to the new setup in your AWS account. With our expertise of over 12 years in Magento we ensure a smooth migration process.
Response Times for General Guidance
The time for general guidance describes the time we grant a reaction on your behalf. General guidance are typical questions about account & billing and nothing business critical
Guaranteed Response Times for Emergencies
In case you have an emergency case it is very important to get support as fast as possible. An emergency case means that you system is down and does not operate. With the guaranteed response time we make sure that you get the professional help you need. Based on your service plan this variates.
Compare Plans & SLA’s
We provide the right SLA contract for every business case. Check the detailed comparison of the service levels below and reduce your developer costs.
|Feature||Single Server||Multi Server||Auto Scaling|
|99.95% Network Uptime guarantee|
|2-Hours Instance Replacement|
|Managed AWS Port Firewall|
|MGT WAF - Web Application Firewall|
|MGT Tested OS patches|
|Managed backups and restores|
|Encrypted file system|
|New Relic Installation|
|Response times for general guidance||< 24 hours||< 24 hours||< 24 hours|
|Guaranteed response times for emergencies||
Premium: < 8 hours
Ultimate: < 4 hours
Enterprise: < 2 hours
Basic: < 2 hours
Premium: < 2 hours
Ultimate: < 2 hours
Basic: < 2 hours
Premium: < 1 hours
Enterprise: < 30 mins