Troubleshooting Troubleshooting

Troubleshooting

Enable developers to identify and fix issues proactively.

Security and Compliance Security and Compliance

Security and Compliance

Meet the compliance requirements with HIPAA, PCI DSS, and GDPR.

Optimize Continuous Delivery Optimize Continuous Delivery

Optimize Continuous Delivery

Accelerate the development, testing, and deployment of Magento applications.

Analyze and Explore Data Analyze and Explore Data

Analyze and Explore Data

Quickly search, filter, and analyze logs. Configure alerts for logs and stay up to date on important events.

Fully Managed Service Fully Managed Service

Fully Managed Service

MGT CloudLog is a fully managed solution with 24/7 support from our experts.

Usability Usability

Usability

Easily view logs and search them for specific error codes or patterns. Filter the logs based on URL, Instance ID, and client IP.

Features

Monitor & Troubleshoot in Real Time

  • Analyze and troubleshoot data in real-time with central log management.
  • Perform root-cause analysis, and monitor the application and infrastructure.
Monitor & Troubleshoot in Real Time

Log Message View & Share Link

  • Get information about the host, Instance id, Environment, and Log Stream.
  • The direct link is used to share events across the development team.
  • Full Message with extracted attributes
Log Message View & Share Link

Saved Searches - Filters and Alerting

  • Save the configured filters as a search for quick access.
  • Set up alert rules with the saved searches.
Saved Searches - Filters and Alerting

E-Mails and Webhook Alerting

  • Get notifications via email and webhooks.
  • Set the frequency of alerts.
  • Display events timestamps in a defined timezone.
  • Webhook requests in JSON format.
E-Mails and Webhook Alerting

User Management

  • Set up permissions on a granular level for each user.
  • Administrators may impersonate a user to see the actions.
User Management

FAQs

We configure many types of logs on the Cloud Log. The common logs include Magento, Nginx, PHP-FPM, Mail Logs, MySQL, and slow query logs.

By default, we add Exception logs, Reports, and System logs. If our customers request any custom logs to be added to Cloud Log, we will do that as well.

Go to the Log Explorer section to access the log files. It is possible to filter the logs based on URL, Instance ID, User agent, and Status Codes.

Magento PHP logs contain detailed log information about PHP requests. It includes files/routes, CPU, and memory usage.

Magento PHP built-in error logs entries display the following information:

  • Failure of a core function or code parsing.
  • PHP custom errors triggered in the application.
  • Activities performed in the Magento application.

Magento error logs are a useful tool for basic troubleshooting. The Error messages generated during the deployment process are written to var/log/cloud.log and the var/log/cloud.error.log files.

The Magento error log file contains only errors from the latest deployment. An empty file indicates a successful deployment with no errors.

The following logs have a common location for all Cloud projects:

  • Deployment log: var/log/cloud.log
  • Last deployment error log: var/log/cloud.error.log
  • Debug log: var/log/debug.log
  • System log: var/log/system.log
  • Reports: var/report/